From 2018 Wed. 8th of August we accept the returns/exchanges if the item is returned to us unworn, with tags and it’s original packaging/condition within 14 days from reaching the recipient. We will refund you or exchange the item. You will have to fill the returns form which is included along with your order and send it back to us along with the items you wish to return. In case of the refund: we will refund the amount for the products. Shipping cost of £7 is non – refundable. Refunds are usually processed in 48 hours, after we receive and check the item and the documents. Sometimes it might take a bit longer. Exchange shipping fee is covered by KIRAYANI.